How cancellations, refunds, credits and remedies are managed for CC Resume services under the Australian Consumer Law.
This policy explains how refunds, cancellations, replacements, credits and remedies are managed for CC Resume. Nothing in this policy limits rights that may apply under the Australian Consumer Law. Refunds and remedies depend on the type of product or service purchased, the reason for the request, whether the product or service has been accessed or delivered, and whether a major or minor problem exists.
CC Resume, part of Career Calling International and CAQA Groups, prepares resumes, cover letters, selection criteria responses, LinkedIn profiles and executive documents for Australian job seekers. No payments are taken through this website - there is no online shop, cart or checkout. Every engagement begins with a free review of your existing documents. If you choose to proceed, Career Calling International Pty Ltd (ABN 53 162 651 238) confirms the scope, turnaround and fee in a written quote, and payment is made against an invoice. This policy applies to services engaged in that way; the free review itself carries no charge and no obligation.
You may cancel an engagement at any time before writing has started by contacting us. If you have prepaid, we will refund the full amount. If you have accepted a quote but not yet paid, the engagement is simply closed and nothing is owed.
Because our services are personalised writing work, effort is invested from the moment intake and drafting begin. If you cancel after work has started but before a first draft is delivered, we will refund any prepaid fee less a fair amount for the work completed to that point, which we will itemise for you. Once a first draft has been delivered, the engagement fee is generally not refundable for change of mind; instead, your included revision rounds under our Revision Policy are the pathway to getting the document right.
Express engagements are scheduled to meet tight application deadlines and writing usually begins immediately. They may be cancelled with a full refund only if writing has not yet commenced. Once an express engagement is under way, the fee is not refundable for change of mind, though we will still complete the work and provide the included revision round.
If we cannot complete your engagement - for example, because of writer unavailability or circumstances outside our control - we will tell you promptly and you may choose either a full refund of any amount paid for undelivered work or a credit towards another CC Resume service. If we miss an agreed deadline that was critical to your application and this was not caused by delayed information or feedback from you, we will work with you on a fair remedy, which may include a partial or full refund.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that services will be provided with due care and skill, be fit for the purpose you told us about, and be delivered within a reasonable time. If there is a major failure with a service, you may choose to cancel the engagement and receive a refund for the unusable portion, or keep the service and be compensated for any drop in value. If the failure is minor, we are entitled to fix it within a reasonable time - usually through a corrected or revised document - and if we do not, you may cancel and obtain a refund for the affected work. Change of mind, a change of target role, or an unsuccessful job application are not failures of the service; see our Career Outcome Disclaimer for what our documents can and cannot promise.
Approved refunds are paid to the account or payment method used for the original invoice, normally within ten business days of approval. We will confirm the amount and expected date in writing. Where a credit is agreed instead, it remains valid for twelve months.
Contact us at info@caqa.com.au, by phone on 1800 266 160, or through our contact page. Include your name, the service engaged, the date of your quote or invoice, and the reason for the request. We acknowledge requests within two business days and aim to resolve them within ten. If you are not satisfied with the outcome, you may escalate the matter through the same contact points and it will be reviewed by a manager independent of the original decision; you also retain your rights to contact your state or territory consumer protection agency.
